koko Account & Payment FAQ

No. Each person may hold only one account on koko. When you sign up, we verify your identity using your full name, date of birth, and ID document. If we detect duplicate accounts linked to the same person, we close all but one and may restrict access to the platform. This rule protects users and ensures fair play across our live-dealer tables, football markets, and slot games. If you forget your password or cannot access your account, contact support rather than opening a new one.

Go to the login page and click "Forgot password?" Enter the email address linked to your koko account. We send a password reset link to that email. Click the link and follow the instructions to create a new password. You can then log in with your username and new password. If you do not receive the email within a few minutes, check your spam folder or contact support. Password resets are processed immediately and do not affect your account balance or active sessions.

Deposits to koko do not carry any platform fee. When you transfer funds via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or bank transfer (mobile banking, local payment, online payment, e-wallet), you pay only the fees set by your payment provider, if any. Withdrawals also carry no koko fee. Funds are sent back to the same payment method you used to deposit. Your payment provider may charge a processing fee depending on the withdrawal amount and method. All transactions are subject to verification windows to ensure account security.

Deposit minimums and maximums vary by payment method. E-wallets like mobile banking, local payment, online payment, and e-wallet typically support smaller minimums and are popular for frequent, smaller deposits. Bank transfers via mobile banking, local payment, online payment, and e-wallet often allow larger single deposits. mobile banking and local payment offer flexible ranges as well. Once you add a payment method to your koko account, the platform shows you the exact range for that method. If you are uncertain about a specific payment method's limits, contact our support team or review the deposit screen in your account.

RTP stands for Return to Player. It is a percentage that describes the long-term average payout of a slot game. For example, a game with returns an average of 96 units for every 100 units wagered over a very large number of spins. Individual sessions will vary widely — you may win or lose in any single play. koko displays the RTP for each slot game (Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, Mahjong Ways, and others) in the game information panel. Higher RTP games typically return more over time, but outcomes remain random and unpredictable in the short term.

New accounts on koko may qualify for an introductory offer after email verification and KYC approval. The exact offer, terms, and conditions are displayed in your account dashboard when you first log in. We do not advertise fixed bonus amounts. Any welcome offer is subject to terms including minimum deposit, wagering requirements, and eligible games. Read the offer details carefully before you claim it. Some offers apply only to specific payment methods or game categories (live-dealer tables, slots, or football betting). If you have questions about your specific offer, contact our support team.

We at koko collect your name, email, mobile number, date of birth, and identity documents during registration and KYC verification. We use this data to verify your identity, prevent fraud, and comply with applicable law. We store data on secure servers and do not share it with third parties without your consent, except where required by law or to process payments and withdrawals. For complete details on data collection, retention, and your rights, read our privacy policyYou may request access to, correction of, or deletion of your data by contacting support.

Our support team aims to respond to queries within standard business hours. Response time depends on the complexity of your question and current support volume. Simple account or payment questions often receive replies faster than disputes or detailed troubleshooting. We do not guarantee realtime support. For urgent issues, provide a clear subject line and as much detail as possible so we can prioritise your request. During major events like Liga 1 or Piala AFF matches, support volume may increase, which can extend response times slightly.