koko Casino & Sportsbook Data Care

This page describes what we collect when you use koko and how we keep that data protected. We at koko take your privacy seriously and operate according to the laws that apply in the jurisdictions where our service is available.

When you sign up for an account on koko, access our live-dealer tables, place football bets, or use any part of our platform, you share certain information with us. We use that information to verify your identity, process your deposits and withdrawals through DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, and e-wallet, deliver our service, and comply with local law.

Our commitment is to be clear about what we do with your data, who we share it with, and what rights you have. This policy applies to all koko users, whether you access our platform from Jakarta, Surabaya, Bandung, Medan, or other supported regions.

What we collect on koko

We collect information in three ways: directly from you during signup and verification, automatically as you use koko, and from third parties such as payment processors and identity verification services.

Direct collection: When you open an account on koko, we ask for your name, email, phone number, date of birth, and address. During deposit, we request payment details linked to your chosen method—whether that is DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or a bank transfer via mobile banking, local payment, online payment, or e-wallet. We do not store your full card or wallet credentials; those are held by the payment processor.

Automatic collection: Our servers log your IP address, device type, browser, and session activity whenever you log into koko or play live-dealer tables, football markets, or slot games. We record betting patterns and account balance changes for fraud detection and regulatory compliance.

Third-party data: We receive identity verification results from our KYC (Know Your Customer) partner, payment settlement records from mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment processors, and fraud-prevention signals from our security vendor. These partners share only what is necessary to complete your transaction or verify your identity.

How we use your data on koko

We use the data we collect for these purposes:

Account creation and verification: We confirm your identity and check for fraud before you can deposit or withdraw.
Payment processing: We send your deposit instructions to online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, or e-wallet to complete transfers. We keep records of all transactions for both your account history and regulatory reporting.
Service delivery: We use your data to log you into koko, deliver live-dealer streams, settle your bets, and respond to your support requests.
Fraud and security: We analyze your activity patterns to detect unauthorized access, collusion, or money-laundering indicators. If we spot suspicious behavior, we may pause your account pending investigation.
Legal compliance: We report certain account and transaction data to local authorities where required by law.
Communication: We send you account notifications, withdrawal confirmations, and support responses via email or SMS.

We do not sell your personal data to third parties for marketing. We do not share your betting history with advertisers or data brokers.

Your rights and our commitments

We store your data on secure servers, many of which may be located outside your home jurisdiction. We use industry-standard encryption for data in transit and at rest. Our staff access your information only when necessary to serve you or comply with law.

You have the right to request a copy of the data we hold about you, to correct inaccurate information, and to request deletion of your account and associated data (subject to legal retention requirements). To exercise these rights, contact our support team through the koko platform.

We use cookies and tracking pixels to remember your login and preferences on koko. You can disable non-essential cookies through your browser settings, though this may affect your experience on our live-dealer interface or football betting slip.

We keep your data for as long as your koko account is active, plus a retention period mandated by local law (typically 5–7 years for transaction records). After that period, we delete or anonymize the data unless we are required to retain it for a legal investigation.

Our privacy practices apply only where applicable law permits our service to operate. If you have a privacy concern, contact us through koko's support page. If local data-protection law applies in your jurisdiction, you may also lodge a complaint with your local data-protection authority.

This policy may be updated periodically to reflect changes in our practices or legal requirements. We will notify you of material changes via email or a prominent notice on koko.