koko Casino & Sportsbook Service Notice

Our services at koko are available only in jurisdictions where applicable local law permits online gaming and wagering. We operate as an entertainment platform; we do not hold licenses in any specific country, nor do we claim to be regulated by any single authority.

This page sets out the legal framework within which we provide access to our live-dealer tables, football markets, slot games, and esports coverage. We encourage all users to verify that their own use of koko complies with the laws of their jurisdiction before opening an account or depositing funds.

Service Availability and Jurisdiction

We at koko do not offer our services in jurisdictions where online wagering is prohibited by law. Access to our platform—whether through web, mobile, or app—is restricted to users in supported regions. We do not advertise or actively market our service as available in any jurisdiction where such marketing would violate local statute.

Users are responsible for verifying that access to and use of koko complies with the laws of their own jurisdiction. We reserve the right to restrict or suspend access to any user whose location or activity appears to breach applicable law. If you are unsure whether koko is available where you are, contact our support team before proceeding.

Account Eligibility and User Responsibility

To open an account on koko, you must meet the minimum age requirement set by your local jurisdiction. We do not specify a universal age threshold; instead, you are responsible for confirming that you meet the legal age to engage in online gaming in your own territory. During account registration and verification, we collect identity and address data to confirm eligibility.

We undertake standard identity verification (KYC) checks using third-party verification partners. These checks may require you to submit government-issued identification, proof of address, and bank account details. Verification may take up to five business days. Users in Jakarta, Surabaya, Bandung, Medan, and Semarang follow the same verification process as all other regions.

Deposits, Withdrawals, and Payment Partners

Our platform accepts deposits via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, and e-wallet. Each payment method operates under its own terms and may be subject to local banking regulations. We do not set or guarantee deposit or withdrawal timelines; processing depends on your bank and payment provider.

Withdrawal requests are processed subject to account verification and anti-money-laundering checks. We may request additional documentation before releasing funds. Users should allow for standard banking delays, particularly around holidays such as Idul Fitri and Idul Adha when banking services may operate on reduced schedules.

Data Protection and Privacy

We at koko collect and store personal data—including identity information, payment details, and activity logs—to provide our service and comply with anti-fraud and anti-money-laundering obligations. Our full privacy policy is available separately and outlines how we use, store, and protect your data. Data is held on secure servers and subject to industry-standard encryption.

We do not share personal information with third parties except where required by law or to complete transactions (for example, with payment processors or verification partners). Users have the right to request access to, correction of, or deletion of their personal data, subject to legal retention requirements.

Live-Dealer Tables and Gaming Terms

Our live-dealer offering—including blackjack, roulette, baccarat, Dragon Tiger, and Sic Bo—operates from licensed studios. Games are conducted in real time with human dealers and are broadcast via multi-camera streams. Table limits, rules, and settlement procedures are displayed in-game and in our full terms. All games use certified random-number generation or live outcomes; no game outcome is predetermined or manipulated by koko.

Players who wish to pause or close their account temporarily may do so through account settings. We do not offer automated account preferences, loss limits, or session timers as built-in features; however, users may contact our support team to request manual account restrictions.

Contact and Dispute Resolution

For legal inquiries, complaints, or clarification on this notice, contact our support team via the messaging system in your koko account or through our website contact form. We aim to respond to all inquiries within two business days. Dispute resolution follows the terms and conditions; if you believe a settlement was incorrect, we will review your account history and transaction records.

This legal notice is current as of publication. We reserve the right to update this notice at any time. Material changes will be communicated to active users via account notification.