koko Terms of Use

We at koko set out the terms under which we provide our online entertainment service. These terms apply to every user who accesses our platform, creates an account, or participates in any activity on koko. Our service is available only where local law permits.

This page explains what we require from you, what you can expect from us, and how we handle disputes. We believe in straightforward communication, so we describe our policies without legal jargon wherever possible. If you have questions about any term, our support team can help clarify.

Account opening and verification on koko

When you join koko, we ask for your full name, date of birth, email address, and phone number. We use this information to verify your identity and prevent fraud. Our verification process follows standard industry practice and may include document checks.

You are responsible for keeping your login credentials secure. If you suspect unauthorized access to your koko account, contact our support team immediately. We do not hold liability for losses resulting from compromised credentials that you did not report.

We reserve the right to suspend or close any account that violates our terms, engages in suspicious activity, or fails verification checks. If your account is closed, any remaining balance will be processed according to our withdrawal policy.

Deposits, withdrawals, and payment methods on koko

We accept deposits through DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and bank transfers via mobile banking, local payment, online payment, and e-wallet. Each payment method has its own processing time and may carry fees set by the payment provider, not by koko.

Withdrawal requests are processed in the order received. We do not guarantee a specific withdrawal timeframe; processing depends on your bank and payment method. If a withdrawal is delayed, check with your bank or payment provider before contacting us.

We do not accept deposits from third parties. Any deposit must come from an account registered in your name. Deposits made from other accounts may be rejected or reversed without notice.

Bonus terms and conditions

We offer welcome bonuses and promotional offers from time to time. Each bonus comes with specific terms—such as minimum deposit amounts, wagering requirements, or game restrictions—which we display at the time of offer. Bonuses are not cash and cannot be withdrawn directly.

Bonuses expire if not used within the stated period. We reserve the right to cancel or modify bonus offers at any time. If you breach any bonus condition, we may forfeit the bonus and any winnings derived from it.

Bonus abuse—such as depositing and withdrawing without playing, or using multiple accounts to claim the same offer—will result in account closure and forfeiture of all funds.

Dispute resolution and complaints

If you believe koko has treated you unfairly or made an error, contact our support team with details of your complaint. We will investigate and respond within a reasonable timeframe. Most disputes are resolved through direct communication.

If you are not satisfied with our response, you may escalate your complaint in writing. We will review escalated complaints and provide a final decision. We do not offer arbitration or third-party mediation at this time.

Complaints must be submitted within 30 days of the incident. Claims submitted after this period may not be reviewed.

Jurisdiction and service availability

Our services are available only where local law permits. We do not offer our services in jurisdictions where online wagering is prohibited. Users are responsible for verifying that access and use of koko comply with their own jurisdiction's law.

We operate across supported regions and adjust our offerings based on local requirements. If you access koko from a restricted jurisdiction, we may suspend or close your account without liability.

These terms are governed by the laws of the jurisdiction in which koko operates. Any legal action arising from these terms must be brought in that jurisdiction's courts.

Data protection and account security

We protect your personal information using industry-standard security practices. Your data is encrypted during transmission and stored securely. We do not share your information with third parties except where required by law or to process your transactions.

You have the right to request access to your data, correct inaccuracies, or request deletion where permitted by law. Contact our support team to exercise these rights.

We are not liable for data loss resulting from events beyond our control, such as natural disasters or cyberattacks. We maintain backups and follow standard recovery procedures.

Changes to these terms

We may update these terms at any time. Changes take effect when posted on this page. Continued use of koko after changes are posted means you accept the new terms. We recommend reviewing this page regularly.

If you do not agree with any change, you may close your account and request a withdrawal of your balance.